Need help? Email a human.

Include these and we can help faster

• The email address on your account
• The project name, if the problem is with one project
• What you expected to happen, and what happened instead
• The build number from the bottom of any page

Common questions are answered already

File types, credit costs, privacy, and how the analysis works are covered on the FAQ and in How It Works.

Billing and credits

If a job charged more or less than you expected, send the project name and the approximate time. Every job keeps a full processing log we can check.